Returns

You may return an unused knife within [NUMBER] days of delivery for a refund or exchange. To qualify, the item must be:

• Unused and unsharpened
• In its original packaging, with the sheath, box and any documentation
• Undamaged, with no engraving

What cannot be returned

• Engraved or personalised items. These are made specifically for you — please check your spelling before ordering.
• Sharpened knives. Once an edge has been altered we cannot resell it.
• Used knives. A blade that has cut anything is used.
• Custom and made-to-order pieces, unless faulty.
• Clearance items, unless faulty.

This does not affect your rights if an item is faulty or not as described.

How to return something

1. Email [EMAIL] within [NUMBER] days of delivery with your order number and reason
2. We’ll send return instructions and an address
3. Send it back, packed securely, using a tracked service
4. Once it arrives and passes inspection, we refund within [NUMBER] working days

Do not send anything back before contacting us. Unannounced returns may be refused, and knives sent through the post without correct labelling can be seized.

Return postage

Return postage is paid by the buyer unless the item is faulty or we sent the wrong thing, in which case we cover it. We recommend a tracked, insured service — until the parcel reaches us, it is your responsibility.

Refunds

Refunds go back to the original payment method. Allow [NUMBER] working days for it to appear. Original shipping charges are refunded only where the item was faulty or incorrectly supplied.

Faulty items

If a knife arrives damaged or develops a fault through normal use, email [EMAIL] with your order number and clear photographs. We’ll repair, replace or refund.

This covers manufacturing faults — a loose handle, a failed weld, a lock that won’t hold. It does not cover normal wear, a dulled edge, patina, rust from poor storage, chips from misuse, or dishwasher damage. See our Knife Care Guide.

Warranty

We warrant every knife against manufacturing defects for [PERIOD] from delivery.

Cancelling an order

Orders can be cancelled before dispatch — email [EMAIL] as soon as possible. Once engraving has started or the parcel has left us, cancellation is no longer possible.